Shipping Information

Thank you for placing an order with us! Please be advised that orders will only be shipped on Mondays and Tuesdays, not including holidays. Shipping options available to you only indicate shipping times from the day your order is shipped, not necessarily the day your order is placed. Order cutoff time is 6 PM Saturday for Monday shipping, and Tuesday 11 AM for Tuesday shipping via our online storefront. If you have a time constraint, please consider ordering via phone at 985-652-9080 during business hours so that we may personally assist you. 

Due to our in-store holiday rush, orders placed in anticipation of the Thanksgiving and Christmas holidays should be placed as early as possible, so that we can process your order in a timely manner for the holidays. For our full list of holiday shipping deadlines and hours of operation, please visit our information page here.

Returns and Refunds Policy

We here at Jacob’s World Famous Andouille are committed to the quality of both our products and customer satisfaction. If for any reason you are unsatisfied we encourage you to contact us at 985-652-9080 during our business hours, Monday through Saturday, 8:00am to 6:00pm CST, or via email at info@jacobsandouille.com. If you would like to process a refund or exchange, please contact us. There is no option online to begin a refund or exchange.

We reserve the right to deviate from this policy where we feel necessary. We understand every customer’s needs are individual and unique, so we will do our best to accommodate refunds and exchanges on a case-by-case basis. This policy pertains to orders for food products placed via our online storefront. For issues with non-food merchandise, please see the policy below. For issues with in-store orders, please contact us at the number listed above.

Due to the nature of the products we sell, no food products will be allowed to be returned after the product has left the store. However, a refund or exchange may still be available to you. Please do not send any food products back to the store.

For any issues regarding your shipped order, you may contact us within 7 days of the expected delivery date, though we do suggest contacting us as early as possible. Issues for orders 7 days past their noted delivery date may not be eligible for a refund or exchange.

Shipped Order Issues

If you have made an error while placing your order, please contact us immediately so we may correct your order. Once the order has left our store, we cannot correct any errors. Refunds will not be issued for incorrect items once your order arrives if all products received match your order.

If you have received an incorrect item in your order, please notify us and we will replace the incorrect item with the missing item at no charge to you. There is no need for you to return the incorrect item. Feel free to use the item or donate the item where appropriate.

If you have any questions regarding an item’s spoilage, please contact us so we can help you determine the safety of your item. If you believe your item is spoiled, has been damaged in transit, or opened in transit, please take a picture of the item and the box and send the pictures to info@jacobsandouille.com so we may assess the damage. Please do not discard the items until you have spoken with a representative from our company. If there are concerns about an item, we suggest safely storing it in a refrigerated space until you can contact our company.

Premium Shipping

Our premium shipping option includes an insulated shipping box that contains ice packs. This option is for the peace of mind of our customers who may not be comfortable with basic carrier transit. 

This shipping option is voluntary because our smoked products each have a long shelf life as they are naturally cured in our smokehouse. All products, whether shipped via the Premium Shipping option or not, will be vacuum packed for safety. If you choose to opt out of premium shipping, we highly recommend choosing UPS 2nd Day Air shipping to alleviate any potential spoilage issues. We reserve the right to not offer refunds or exchanges if the Premium Shipping option is not selected at checkout.

If you have any questions regarding the safety of your products, please do not hesitate to contact us.

Shipment Tracking Issues

We highly encourage you to contact the selected carrier for any questions or concerns related to tracking of your package. Many carriers do provide support for packages that are considered lost. 

If you believe your item was damaged in transit, we suggest taking photographs of the package and contacting the appropriate carrier. Many carriers will not provide insurance claims for perishable items, but may provide insurance claims for lost or damaged items. Please visit UPS or USPS for information on insurance claims.

If you believe your shipment is lost in transit, please contact us so that we can replace your order in a timely manner.

Spice Level Issues

Our smoked products are handmade every day at our retail location. Sometimes, we find that our seasonings have a variable scoville heat level, meaning one batch of product may have a different heat level than another, even if the same recipe is used. If the spice or seasoning level is unacceptable, please contact us at the number above so that we may determine if you are eligible for a refund or exchange. 

For Non-Food Merchandise

Please see the policy noted below for information regarding non-food merchandise purchased from our online storefront.

If, for any reason, you are not completely satisfied with a purchase we invite you to review this policy on refunds and returns. The following terms are applicable for any non-food products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@jacobsandouille.com
• By phone number: 985-652-9080

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

505 West Airline Highway
La Place, LA 70068
USA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Exchanges

If you need to exchange a product, contact us. Please note that we only replace goods you received defective or damaged.