We're excited to share this holiday season with you! As the holidays approach, we’d like our customers to please note our holiday hours and shipping deadlines. If a specific day is not noted below, we will be open for normal operating hours.
If you have a time constraint, please consider calling in your order at 985-652-9080.
This year, we are only shipping orders on Monday and Tuesday for our regular shipping weeks. Cutoff for Monday orders is Saturday at 6PM Central. Cutoff for Tuesday orders is Tuesday at 11AM Central. Orders will ship in the order they were received. In the case of an influx of orders, we will do our best to ship as many orders as we can, but orders may be delayed to Tuesday or Wednesday due to the holidays.
PLEASE SEE THE INFORMATION BELOW FOR SHIPPING DEADLINES FOR THE HOLIDAYS. Information on this page will override any information on our shipping policy page.
Your selected shipping method only applies to the time it takes to arrive after shipping on either that Monday or Tuesday.
We try our best to be as fast as possible as we ship out orders, but please remember we are a small business working as fast as we can!
HOLIDAY IN-STORE HOURS
Normal Hours: Monday - Saturday, 8 AM to 6 PM; Closed on Sundays
Wednesday, November 27th (Thanksgiving Eve) - 8 AM to 4:30 PM
Thursday, November 28th (Thanksgiving Day) - CLOSED
Friday, November 24th (Black Friday) - 8 AM to 6 PM (Normal Hours)
Tuesday, December 24th (Christmas Eve) - 8AM to 4:30PM
Wednesday, December 25th (Christmas Day) - CLOSED
Tuesday, December 31st (New Years Eve) - 8:00 AM to 4:30 PM
Monday, January 1st (New Years Day) - CLOSED
HOLIDAY SHIPPING DEADLINES
Due to the high volume of customers we receive in-store during the holiday season, we will be implementing a deadline for shipping orders. We HIGHLY recommend that UPS 2nd Day Air and UPS Next Day Air services are chosen for all holiday orders. We cannot be held responsible for delayed orders due to transit issues. These deadlines are for both online orders and phone-in shipping orders. Orders must be placed by the following deadlines to ensure timely delivery.
Thanksgiving Order Deadline: Sunday, November 17th, 11:59 PM
Christmas Order Deadline: Sunday, December 15th, 11:59 PM
NO orders will be shipped between November 20th and December 1st, and between December 18th to January 6th, as we will be serving our in-store customers for the holiday rush.
If you have an emergency or an issue with an order, please contact our store at 985-652-9080 and ask for Holly.
Orders may be placed on these days, but will be shipped when we return from our order cutoff. Orders placed between November 20th and December 1st will ship beginning December 2nd. Orders placed after December 15th will ship beginning January 6th.
All phone-in and online orders must be placed no later than these dates so we can ship your order in time for the holidays.
Please see https://www.jacobsandouille.com/legal/shipping-information for our complete shipping policy. For any questions or concerns regarding shipping or online orders, please call us at 985-652-9080 or email us at info@jacobsandouille.com
As a reminder, we will ship on Mondays and Tuesdays only due to transit times. For information on UPS deadlines and extended transit time during the holiday season, please visit https://www.ups.com/assets/resources/webcontent/en_US/2024-Year-End-Holiday-Schedule.pdf
Notably, UPS states "A limited number of UPS 2nd Day Air® and UPS 3 Day Select® packages tendered Dec. 16 and Dec. 17, and UPS 2nd Day Air® packages tendered Dec. 18 may require an additional day in transit. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping." Neither UPS nor Jacob's Andouille will be responsible for these service delays.
